Terms & Conditions

1. Who we are

This website is operated by Clean & Pristine Car Care (Marco Cavallo, sole trader), providing mobile car valeting and detailing services across Edinburgh, Lothians & The Borders. By using this website or booking our services you agree to these terms. If you have any questions, contact us at booking@cleanandpristinecarcare.com.

2. Using this website

You may use this website to learn about our services, request a quote, and make a booking enquiry. You agree not to misuse the site, attempt to disrupt it, or use it for any unlawful purpose. We may update or withdraw content at any time.

3. Bookings and quotes

Prices and availability shown on the site are indicative. A booking or quote you submit is a request; it is not confirmed until we contact you to accept it and agree the work, price, date and location.

4. Vehicle condition and extra charges

Our prices are for a vehicle in everyday condition. More mess takes more time, more product and more work, so the following charges apply on top of any package, including our top packages:

• Lightly soiled: £50
• Moderately soiled: £75
• Heavily soiled: £100
• Vehicle clear-out: £35 if the vehicle has not been emptied of rubbish and we have to do it for you

We decide whether a charge applies, and which level, when we see the vehicle on the day, and our decision is final. Anything your package already includes is never charged twice: for example, pet hair is covered on a package that includes pet-hair removal, but carpets thick with mud are not. Example photos of each level are shown under our packages. When you book online you confirm you have read these charges, and they apply whether or not you read them.

5. Carrying out the work

We carry out our services with reasonable care and skill. As a mobile service, we need safe access to the vehicle. We carry our own water and can use generator power, so we are largely self-sufficient; access to an outdoor tap and a standard power socket is helpful where available, so please let us know your setup when you book. If we cannot safely complete the work on the day, we will discuss the options with you.

6. Deposits

Machine polishing, ceramic coating and Showroom Sale bookings need a 50% deposit to secure the appointment, because these jobs take a significant amount of time. Please pay it by bank transfer once we have confirmed your date; we will send you the details, and a card payment link if you would rather pay by card. Valets do not need a deposit. If you cancel with less notice than section 7 asks for, we will discuss the deposit with you; nothing is kept automatically.

7. Cancellations and changes

We ask for at least 48 hours’ notice if you need to cancel or rearrange your appointment. As a small mobile business, we set aside time especially for your vehicle, and a cancellation on the day is often too late to fill, which also means another customer has missed that slot. We understand emergencies and unexpected situations happen: if you need to make a change, please get in touch as soon as possible. We may need to reschedule for reasons outside our control (for example severe weather); if so, we will arrange a new time with you.

8. Payment

The balance, including any extra charges from section 4, is due on completion of the work, before we hand back your keys. We accept bank transfer, or card on the day or by payment link.

9. Liability

Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence. Otherwise, our liability in connection with our services is limited to the price paid for the work concerned. We are not responsible for pre-existing damage, wear, or defects in a vehicle.

10. Your statutory rights

These terms do not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

11. Intellectual property

The content, branding, images and design on this website belong to Clean & Pristine Car Care unless stated otherwise, and may not be copied or reused without our permission.

12. Links to other sites

This website may link to third-party sites (for example our social media or booking tools). We are not responsible for the content or practices of those sites.

13. Changes to these terms

We may update these terms from time to time. The “last updated” date at the top shows the current version.

14. Governing law

These terms are governed by the law of Scotland, and any disputes are subject to the jurisdiction of the Scottish courts.

15. Contact

Questions about these terms? Email us at booking@cleanandpristinecarcare.com.